survey - urgent care
Making Urgent Care Better in Wirral
Have your Say
Urgent Care is things like:
Walk in Centres
Out of hours GPs
Minor illness and injury units.
Urgent Care needs to change because people don’t always know where to go for the right help.
It can also be hard to get appointments.
This means some people go straight to A&E.
This can make waiting times very long in A&E.
We need to make Urgent Care better so people only go to A&E when they really need to.
Urgent Treatment Centre
We need to have a new Urgent Treatment Centre in Wirral.
This will be for people who need to see a doctor or nurse quickly but not for an emergency.
You will be able to book appointments at the Urgent Treatment Centre so you don’t have to wait a long time. It will also have a walk in service.
The Urgent Treatment Centre will be next door to A&E at Arrowe Park Hospital.
We think this is the best place because you can have tests and X-Rays if you need them.
You can also go to A&E quickly if you get very ill.
Other plans
More GP appointments from 8am – 8pm every day.
If you can’t see your GP then you can book an appointment with a GP or nurse in your local area.
A walk-in service for children
This will be for things like:
- high temperature
- sickness
- small cuts and bruises.
You can also book appointments so the children don’t have to wait long.
A special service for wounds and cuts
This will be for people who need a bandage or to get a cut cleaned. You can book appointments.
These services would be in 4 areas of Wirral:
South Wirral
West Wirral
Birkenhead
Wallasey
But there would be no walk in centres for adults except for the new Urgent Treatment Centre at Arrowe Park Hospital.
Tell us what you think - please answer these questions.
1. What do you think about having more GP appointments in these 4 areas?
Wallasey
Birkenhead
South Wirral
West Wirral
2. What do you think about having more local appointments instead of walk-in centres?
3. What do you think about having a walk-in service for children?
4. What do you think about having a bookable service for wounds and cuts in these 4 areas:
Wallasey
Birkenhead
South Wirral
West Wirral
5. We haven’t decided where to put the walk in services for children or the wounds and cuts service.
Please tick the things that are most important to you.
Easy to get to on train or bus
Close to home
Buildings that are easy to get into
Parking
Easy to get an appointment when it suits you
Anything else?
6. Which opening times are best? (Please Circle One)
Option 1
The Urgent Treatment Centre is open 24 hours.
Wound care and the walk-in service for children are open 8 hours a day.
or
Option 2
The Urgent Treatment Centre is open 15 hours.
Wound care and the walk-in service for children are open 12 hours a day.
7. Do you have any other comments?
About you
You don’t have to answer these questions if you don’t want to. If you do answer them we will not use your information for anything else.
1. Are you:
Male
Female
Prefer not to say
2. How old are you?
Under 18 years
18 to 24 years
25 to 34 years
35 to 44 years
45 to 54 years
55 to 64 years
65 to 74 years
75 to 84 years
85+ Prefer not to say
3. Do you have a disability?
Yes
No
Prefer not to say
What type of disability do you have?
4. What is your ethnic background?
White Welsh/English/Scottish/Northern Irish/British
Irish White Gypsy or Irish Traveller
Asian or Asian British Bangladeshi
Asian or Asian British Indian
Asian or Asian British Chinese
Asian or Asian British Pakistani
Black, or Black British African
Black, or Black British Caribbean
Mixed Asian and White
Mixed Black African and White
Mixed Black Caribbean and White
Arab
Prefer not to say
Other (please state):
5. What is your sexuality?
Heterosexual/ Straight Bisexual
Lesbian woman Gay man
Prefer not to say
Other
6. What is your religion?
Buddhist
Christian
Hindu
Muslim
Jewish
Sikh
No Religion
Prefer not to say
Other (please state)
7. What is your postcode?
CH__________________
Thank you very much
Send us your answers
Please send your answers to us by Wednesday 12th December 2018
Please send to:
Urgent Care Consultation
NHS Wirral CCG
Marriss House (Formerly Old Market House)
Hamilton Street
CH41 5AL
You can call us on 0151 541 5416
Or you can come to our next Public Meeting. The time and place will be on our website www.wirralurgentcare.co.uk
We will also put the days in the Wirral Globe Newspaper.
You can also watch videos about urgent care on our website.