NHS 111 First
Think you need A&E? Contact 111 First
If you have an urgent but not life-threatening medical need, make sure you contact NHS 111 first rather than going straight to A&E.
Download the Easy Read leaflet
If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in A&E. As well as this, NHS 111 is also able to direct to or book an appointment at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.
Den Langhor, A&E doctor at Arrowe Park Hospital, explains how it works
Contacting 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way.
If you or your loved one have a life-threatening illness or injury then you should always use 999 and if you do arrive at A&E without contacting NHS 111 you will still receive medical care, with emergency treatments prioritised.
People experiencing mental health crisis should continue to call the CWP 24/7 freephone helpline on 0800 145 6485.
For non serious health conditions, please seek advice from the pharmacy or contact your GP practice.
Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online at https://111.nhs.uk/
Graphic showing the different elements of the NHS 111 First pathway in Wirral.
111 First Wirral Community Videos
NHS 111 First – Wirral Community Edit
NHS 111 First - Sophie from Koala North West
NHS 111 First - Amy from Open Door
NHS 111 First - Terry, Local Volunteer and Community Poet
NHS 111 First - Wirral Multicultural Organisation, Arabic
NHS 111 First - Wirral Multicultural Organisation, Bengali
NHS 111 First - Wirral Multicultural Organisation, Chinese
NHS 111 First - Wirral Multicultural Organisation, Polish
NHS 111 First - Wirral Support During Coronavirus, Cheryl
NHS 111 First - Be Well Learning, Nikki
NHS 111 First - Citizens Advice Bureau, Harriet
NHS 111 First - Carers Soup and Support, Sue
NHS 111 First - Healthwatch volunteer, Gareth
NHS 111 First - Involve North West, Richie
NHS 111 First - Involve North West, Karen