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Adult, Children and Young People's Mental health & wellbeing support

Many people at some point in their lives need support to stay emotionally and psychologically well. In fact, 1 in 4 people in the UK experience a mental health problem every year. NHS Wirral CCG is committed to ensuring that Wirral residents have access to the support they need for their mental health.

See below for information regarding a number of services NHS Wirral CCG commission to support people. 


Following the successful opening of the Compañeros crisis café in September 2021, the service will be extending the opening hours from Monday 14 March 2022. Compañeros will be open from 10:00am until 10:00pm 7 days per week and 52 weeks per year (including bank holidays).


Located in the heart of Birkenhead, Compañeros is fully embedded as a community crisis-alternative within Wirral. Support is available to anyone aged 18 and over, experiencing, or anticipating, a self-defined mental health crisis. Compañeros accepts referrals from health and care services, and people can also walk-in/self-refer. Go to their website for more info.

If your mental or emotional state quickly gets worse or deteriorates, this can be called a ‘mental health crisis’. In this situation, it is important to get help quickly.

If you need urgent support for your mental health, please call our local helpline on 0800 145 6485 and our dedicated local staff will support you to access the help you need.

  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;
  • The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0800 145 6485;
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call 0800 145 6485 to be directed to the best local service to support you;
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance;

NHS Wirral CCG commissions Cheshire and Wirral Partnership NHS Foundation Trust to provide a range of mental health services, usually specialised in nature. The services include: specialised children’s mental health support (CAMHS), adult community Mental Health teams, crisis support and dementia diagnosis services. (Please note that this list is not exhaustive). Typically, a CWP service can be accessed from a referral by a healthcare professional.

NHS Wirral CCG commissions Talking Together Wirral which is an IAPT service (Improving Access to Psychological Therapies) to provide free support for common mental health problems including;

low mood, anxiety, depression and other issues affecting emotional wellbeing.

The service is available to anyone living in Wirral who is aged 16 and over, and accepts self-referrals as well as referrals from health and care support staff.




Talk Together WirralThe service can be accessed via by:

Therapies provided include Cognitive Behaviour Therapy (CBT) counselling, bereavement support, couple therapy and more. All services are delivered by fully trained and accredited practitioners. Talking Together Wirral’s website also contains lots of education materials around common mental health problems.

Due to the ongoing Covid-19 pandemic, although the service continues to accept new referrals, all appointments are currently being delivered online, via telephone or via a secure internet-enabled video link. The service does not currently offering face-to-face appointments.

Please note Talking Together Wirral is not a crisis service. 

Wirral has a vast variety services that provide a wide range of support for people. These local services are listed on our local online service directory call ‘Wirral Infobank’ which can be accessed here.

Shout, 24/7 text service


Cheshire and Merseyside Health Care Partnership has commissioned the shout text service to offer free 24/7 access to mental health support, advice and signposting.

Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Text REACH to 85258 for free and confidential support 24/7


Kooth - An online mental health and wellbeing platform for 11-25 year olds

NHS Wirral CCG commission Kooth, which is an online mental health and wellbeing platform that offers young people aged 11-25 instant free and anonymous access to self-help materials, live moderated discussion forums and tools such as online journals and goal trackers as well as the opportunity to have a text-based conversation with a qualified counsellor. 

The service offers access to trained counsellors who are available from 12noon to 10pm on weekdays and 6pm to 10 pm at weekends, 365 days a year.

Young people can access regular booked online counselling sessions as needed and outside counselling hours, can message the team and get support by the next day.

Young people aged 11-25 can visit to sign up to access free, safe and anonymous online support.