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One to One (North West) Limited

One to One (North West) Limited

In July 2019 NHS Commissioners were advised that One to One (North West) Limited had taken the decision that they were unable to continue with their contract to provide community midwifery services and would go into administration at 5.00pm on Wednesday 31st July 2019.

Our priority was to ensure that those women registered with the One to One (North West) Limited service could continue to access the support they need.  Women affected were contacted directly by a dedicated team to make arrangements to transfer their care to an alternative provider. 

An NHS England and NHS Improvement commissioned review into the circumstances that led to the organisation going into administration is ongoing and we will await the outcome of that work to ensure any further actions required are implemented appropriately. A preliminary report into the work of that review is expected in October.

One to One (North West) Limited provided services on behalf of the following Clinical Commissioning Groups:

NHS Wirral
NHS Liverpool
NHS Warrington
NHS West Cheshire
NHS South Cheshire
NHS Vale Royal
NHS South Sefton
NHS Southport and Formby

The NHS welcomes any comments you may have on the services we commission, whether that is a complaint, a suggestion or a compliment. Our aim is to provide the best possible care and treatment for service users and understand that although we strive for excellence, occasionally things may go wrong or may not be how you would like. You can contact the Corporate Affairs Team directly on 0151 541 5380 or via email: