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Coronavirus (Covid-19): information and advice

The NHS in Wirral is working with Wirral Council and Public Health England (PHE) to manage the outbreak of Coronavirus (Covid-19). The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

For the most up to date advice, please visit


Seeking medical help

If you have arrived back to the UK from any specified higher risk areas in the past 14 days and have a cough, high temperature or shortness of breath (even if it's mild), or have had close contact with someone with confirmed corona virus you should visit NHS 111 online.  NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see our coronavirus advice for travellers
  • you've been in close contact with someone with coronavirus

Use the 111 coronavirus service

Stay at home. Avoid close contact with other people. Do not go to a GP surgery, walk-in centre, pharmacy or hospital.  Call NHS 111 if you need to speak to someone.


What will happen if a health professional thinks I could have coronavirus?

If you could have coronavirus, 111 will notify your local health protection team and direct you to your most appropriate testing service.  This could be at a dedicated testing facility at Arrowe Park Hospital and Victoria Central Hospital or in your own home.

The health protection team will take some samples to test for coronavirus. This may include samples of:

  • mucus from your nose, throat or lungs
  • blood
  • poo (stool sample).

You may be isolated from other people until it's confirmed if you do or do not have coronavirus.

You will be advised of a negative test result by the relevant coordination service. If your result is positive you will be contacted by Public Health England and advised what to do next.


About coronavirus

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.  

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often, with soap and water, for 20 seconds each time.  It’s particularly important to wash your hands once you get home or arrive at work, before you prepare or eat food and after using public transport.  Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell. 


For the answers to the most common questions about coronavirus, please visit