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Changes in place for local health services

Please remember temporary changes are still in place for your local health services. Please DO NOT visit your GP surgery without an appointment, always make contact by phone, app or online first.


Most GP practices on Wirral can now offer patients video consultations after a programme to introduce the technology was accelerated in response to the Coronavirus (COVID-19) pandemic.

A number of practices had already started to offer video calls before the outbreak and the technology has since been rapidly rolled out. Most GP practices in the region have now been enabled to do remote consultations with patients and many of them are routinely offering video calls as an appointment option.

The technology helps patients to continue to access general practice services remotely while they are social distancing unless a face-to-face appointment is necessary.

Benefits of video appointments include minimising travel, supporting isolated communities and reducing the spread of infection.

Remember that:    

  • If you have any symptoms that you are concerned about contact your GP practice either online, by an app or by phone to be triaged. You will receive advice through video consultation or over the phone and if you need a face to face appointment you will be advised how to book one.
  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111. If it is a serious or life-threatening emergency, call 999.


You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.   If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you. 

To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

Walk-in-Centres/Urgent Treatment Centre

A reminder that temporary changes are still in place for your local health services. To keep people safe, our Walk-in centres are operating a telephone triage and appointment system only. Please DO NOT visit without an appointment

Anyone needing to access the Walk-in Centre service should call: 0151 201 4190 (8.00am – 10.00pm)

  • Victoria Central Walk-in Centre & minor injuries, Mill Lane, Wallasey CH44 5UF
  • Urgent Treatment Centre, Arrowe Park Hospital, Arrowe Park Road CH49 5PE
  • Eastham Walk-in Centre, 31 Eastham Rake, Birkenhead CH62 9AN

Anyone needing to access the Minor Injuries/Illness unit should call 0151 652 6077 (8.00am – 8.00pm)

  • Miriam Minor Injuries/Illness Unit, Birkenhead Medical Building, Laird St, Birkenhead CH41 8DB