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Accessibility

This accessibility statement applies to the NHS Wirral Clinical Commissioning Group website (www.wirralccg.nhs.uk).

We want as many people as possible to be able to use this website. This means you should be able to:

  • Change colours, contrast levels and fonts using browser functionality
  • Zoom in up to 400 per cent without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We also try to make the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

Access Keys & Display Settings

This web site has been designed to work with the accessibility tools found within most modern browsers.
To change text size in Internet Explorer, press Ctrl and the Plus symbol or Ctrl and the minus symbol.
To change text size in Chrome, press Ctrl and the Plus symbol or Ctrl and the minus symbol.

Access keys

Access keys are a navigation device that enable you to jump to different sections of content on a website using your keyboard.

Available access keys

A - Home page
B - About Us
C - Get Involved
D - Your Health & Services
E - Healthy Wirral
F - News
G - Get in Touch
H - Coronavirus (COVID-19)

Chrome (PC & Mac)

Hold down the ALT key and the SHIFT key together, then press the number or letter of the access key

Internet Explorer 5+ (PC)

Hold down the ALT key, press the number or letter of the access key, release both keys then press ENTER

Mozilla Firefox (PC & Mac)

Hold down the ALT & Shift key and press the number or letter of the access key

Opera (PC)

Press shift+Esc to enter access-key mode, and a list of the avaliable access keys will be displayed. You can then press the appropriate access key to activate the link or form input. To exit access-key mode, press Shift+Esc again. Access-key mode will automatically exit as soon as you press an access key, or load another page.

Safari & Omniweb (Mac)

Hold down the CTRL key and press the number or letter of the access key

Translate information on this website

You can translate health information on the Wirral CCG website using an online translator. Although online translators can accurately translate individual words and phrases, they may not always be able to interpret the meaning of larger or more complex pieces of information.

Both Google and Bing offer translation services which can be found here:

Alternatively you can use the BrowseAloud feature we have on our site, which also allows translation.

How accessible this website is

We know from accessibility testing that some parts of this website are not fully accessible. Many of our older PDFs are not fully accessible to screen reader software.

Technical information about this website's accessibility

We're committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you're having problems using these PDFs please contact us.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content that is not accessible is listed below together with an explanation.

Non-compliance with the accessibility regulations

Images

  • Though most images on the site are fully accessible some of the older images are missing text alternatives, in most cases images are not used to convey information that isn't elsewhere on the page. We are working to resolve this issue.

PDFs

  • The structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users of screen readers. We do use BrowseAloud software which does aid in the text to speech of older PDFs however.
  • The reading order of the content is not always logical, which means some content does not make sense when read out by text-to-speech software
  • Images do not always have text alternatives, which means some content is not available when using text-to-speech software

3rd-party content

  • Twitter, Facebook, the sites Google Search engine and NHS widgets are not fully accessible, these 3rd party items are exempt from accessibility guidance.
  • Some errors have not been explained in text, such as the ReCaptcha feature within the Get in Touch section. 
  • Text acting as a heading has not been built using the correct HTML tag
  • Tools may contain low contrast text and low contrast graph images

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. 

Videos

Some of our older videos do not meet accessibility standards because they do not have captions. We primarily use You Tube to make use of their automated caption service. We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

False Positives

Some issues listed by automated testing facilities such as Google Lighthouse or Axe are not true issues.

  • List items (<li>) are not contained within <ul> or <ol> parent elements is shown as a problem, yet this is because the automated testing facility doesn't account for CSS before: property thus list items are correctly nested.

Preparation of this accessibility statement

This statement was prepared on 13th October 2020.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.